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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The BANU Puppy Pee Pad Holder is a thoughtfully sized tray that blends practicality with everyday usability. Measuring 20 by 16 inches, this Ivory variant provides a contained space for potty routines while adapting to a variety of spaces. Its waterproof surface and sturdy clip type design are built to stand up to daily use, helping you manage messes with less hassle and more confidence as you train your puppy.
Its portable profile makes it suitable for both indoor and outdoor settings. Place it in a bathroom for quick access, in a dog's playpen during playtime, or on a porch, patio, or deck for flexible potty options. This versatility makes it a practical tool for varied training locations and routines.
Designed for ease and reliability, the tray uses a clip-type system for secure setup and quick removal between uses. The waterproof surface contains moisture and simplifies cleanup, while smooth edges with attached rubber help prevent sliding on smooth floors during use.
Whether you are starting potty training, managing occasional accidents, or creating a dedicated space during travel, this tray offers a structured option that can adapt to routine adjustments. It works well with pads or absorbent liners to align with your training flow.
While outcomes vary, many pet households find that a dedicated pad holder can support cleaner floors and more predictable routines when used as part of a consistent training approach.
Q: Is BANU Puppy Pee Pad Holder suitable for both indoor and outdoor use?
A: Yes, its portable tray supports indoor spaces like bathrooms and outdoor spots such as porches.
Q: What colors are available and what are the dimensions?
A: Available in Ivory, pink, and dark yellow; the tray measures 20 by 16 inches.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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