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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Discover the BESNEW 3-in-1 enlarged guinea pig hammock with house and platform, a wooden hideout crafted to fit guinea pigs of all ages. This versatile setup provides a roomy space to hide, relax, and explore within a compact habitat.
The design combines a hammock, a sturdy platform with guardrails, and a cozy house, plus stairs to reach elevated spots. This multifunction layout encourages movement, rest, and gentle exploration, offering varied ways for your piggy to interact with its space.
Platform measures 12.99 by 12.99 inches, hammock 11.81 by 11.81 inches, and stairs 13.78 by 5.5 inches. Guardrails on the platform help secure your piggy during playful moments and climbs.
Constructed from natural wood with thickened felt, the unit emphasizes durability and a safe surface for daily activities. Alloy screws contribute to steady assembly and long-lasting use.
Designed for easy setup, this climbing toy fits into most small animal habitats without fuss. A lint roller makes quick work of pet hair on the felt and wood surfaces for a tidy space.
This setup can support hiding, resting, and active play, with a compact footprint that helps maximize habitat space. Benefits vary by your pet’s routine and preferences, offering flexibility rather than guarantees.
Q: What is included in the BESNEW 3-in-1 enlarged guinea pig hammock set?
A: The kit includes hammock, platform with guardrails, a house, and stairs; easy to assemble and clean.
Q: What materials are used and is it safe for small pets?
A: Made with natural wood and thickened felt; durable, with gentle surfaces suitable for small animals.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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