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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Calmeroos Heat Pack Refill for Cat and Dog Puppy Heartbeat Plush Toys delivers steady, comforting warmth when it's needed most. Each disposable pack is designed to simulate the gentle warmth of a mother and littermates, creating a cozy sensory cue that can accompany pets through daytime routines and nighttime quiet moments.
Real-life use: Imagine a sleepy puppy curled beside a Calmeroos puppy pals or a kitten snuggled into a plush toy with a soft heartbeat—these refills are meant to support comfort during moments of transition, travel, or separation from caregivers.
Why pet caregivers choose Calmeroos: beyond comfort, these refills pair with the signature heartbeat feature of the Calmeroos line, offering a multi-sensory soothing option that can support calm during stressful moments like new home arrivals or quiet evenings at home. These are not medicines or guarantees—rather, a source of warmth and companionship that could help ease daily transitions for pets that respond to cozy cues.
Q: What is inside Calmeroos Heat Pack Refill and how does it work?
A: Each disposable pack is air-activated and odorless, delivering up to 36 hours of gentle warmth; tear open and position near your pet's sleeping area.
Q: How many hours does a 6-pack provide and how should I store unused packs?
A: Together the six packs offer over 200 hours of heat. Store unused packs sealed; in-use packs can be sealed in a plastic bag to extend life.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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