Trusted Pet Store UK
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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Keep hydration simple and inviting for your pets with this six-pack of replacement filters. Each cartridge is designed to fit Cat Mate and Dog Mate drinking fountains, and the set provides up to six months of filtration when you follow a regular replacement routine that suits your household rhythms.
The polymer-carbon filtration stage acts like a fine sieve, catching dirt, hair, and other particles that can cloud water or collect in the fountain. This helps maintain water clarity as you refill the fountain throughout the day, reducing visible buildup and keeping the bowl looking fresh.
The activated carbon layer reduces chlorine and odors, helping to create water that smells fresher and tastes more inviting to pets who are particular about their sips. A clearer aroma can encourage more consistent hydration during busy days.
Pets with sensitive noses may respond to water that is crisper and less aromatic. The dual filtration approach is designed to support those sniffers while preserving essential minerals in the water for everyday hydration.
For soft-water environments, the filters are designed to work with fountains that rely on gentler water chemistry. The aim is to keep water flowing smoothly and prevent buildup that can affect fountain performance.
Tips for best results: maintain a regular replacement schedule and pair with routine fountain cleaning to support reliable hydration. Results can vary by use, but many households report crisper-tasting water and easier maintenance over time.
These cartridges are compatible with Closer Pets soft-water fountains, helping keep water fresh and free-flowing across your pet’s daily routine.
Q: What is included in the Cat Mate Genuine Filter Cartridges (389) pack?
A: A six-pack of replacement filters designed for Cat Mate and Dog Mate drinking fountains, providing up to six months of filtration when used as directed.
Q: Are these filters compatible with Closer Pets drinking fountains?
A: Yes, they are designed for Closer Pets soft-water fountains to keep water fresh and free-flowing.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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