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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Closer Pets Cat Mate Microchip Activated Cat Flap (360) provides precise control over pet entries while keeping them comfortable. It reads 15-digit ISO microchips and AVID microchips, enabling up to 30 cats to share a single flap. For households with multiple felines—or a small dog—this can simplify daily routines without sacrificing security.
Designed for small to medium cats and small dogs, the Cat Mate 360 supports flexible entry modes to suit different moments: in and out, in only, out only, or fully locked. The system is designed with a quiet action and a rain-ready seal; the brush-sealed, magnetic closure helps protect against rain while minimizing noise.
The unit suits single and multiple glazing as well as UPVC, walls, metal and wood doors. For walls thicker than 2 inches, you may need the wall liner (308W) and adapter (362W) to ensure proper fit and function. A printable installation guide is provided in the listing.
In households with multiple felines, you can manage access with confidence—allowing only approved pets through while keeping your space weather-protected. The Cat Mate 360 aims to balance convenience with consistent pet access control, without making guarantees.
Key design choices include a silent flap action, robust weather sealing, and straightforward maintenance. Note that it is not compatible with 10-digit microchips or chips containing letters, so compatibility checks are advised before purchasing.
Q: Is the Cat Mate 360 compatible with all microchips?
A: It reads 15-digit ISO and AVID chips; not compatible with 10-digit chips or those containing letters.
Q: What surfaces can this flap be installed in?
A: Suitable for UPVC, metal, wooden doors and walls, with single or multiple glazing; thicker walls may require the 308W liner and 362W adapter.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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