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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet Catinarla's 5 Packs in 1 Cat Scratch Pad with Box — a thoughtful setup that blends play, rest, and practicality. The kit includes five scratch pads tucked into sturdy boxes (box size 13" L x 9.4" W x 5" H; each pad 13" L x 9.3" W x 1" H) and five sachets of catnip to invite curiosity from the moment you place it in your space. Built from 100% eco-friendly recycled corrugated cardboard and non-toxic glue, these pads offer a natural texture that cats can grip and bury their claws into without exposing them to harsh materials. This is not a promise, but a design that supports a dedicated scratch outlet near the places your cat already regards as safe and comfortable.
The pads are reversible, giving two distinct scratching surfaces. The design uses higher-density cardboard and a robust build that, by design, aims to be about 50% more durable than typical scratchers. Reversing the pads can extend their use life, helping you rotate surfaces to keep scratching experiences fresh for your cat. The result is something you can rotate through a corner of the living room, a bedroom, or near a favorite sun spot.
Usage tips: position the scratch pads where your cat already spends time, near resting spots or windows. Try moving pads every few days to maintain curiosity, and pair with soft bedding to create a small sanctuary that supports both scratching and relaxation. While many cats respond positively, individual preferences vary and results depend on your cat's unique habits and environment.
Q: What does the Catinarla 5-pack scratcher include?
A: Five cardboard scratch pads, a box for each, and five catnip sachets are included.
Q: Is the scratch pad durable and safe for cats?
A: The pads are two-sided, with high-density cardboard and non-toxic glue designed for longer use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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