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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Chasing Tails urn provides a dignified resting place for your beloved companion. With an exterior built to endure and a glass‑protected display, the design invites quiet reflection while keeping memories visibly front and center. The compact profile—9.5 x 7.1 x 5.7 inches—sits gracefully on a shelf or mantelscape, offering a respectful focal point in your living space. This keepsake blends classic craftsmanship with practical details, helping you create a personal tribute that remains accessible to loved ones for years to come.
In daily moments of reflection, the urn acts as a quiet focal point that can spark conversations, shared memories, and gentle storytelling about the life you shared. The combination of a photo frame, an album rack, and a paw print kit helps transform a moment of loss into a tangible, evolving memory that you can revisit together.
While marketed for dogs, the design is described as suitable for all pets and is intended to accommodate a range of keepsakes beyond ashes. The overall presentation encourages you to revisit memories—photo after photo, year after year—without pressuring any single outcome.
Display in a space that feels safe and comforting, away from direct sunlight. The glass‑protected exterior helps keep the keepsake looking presentable over time, while the magnetic lid provides convenience without compromising security. Regular, gentle cleaning with a soft cloth will help preserve the finish and the clarity of the frame for years to come.
Q: What items are included with the Chasing Tails Pet Urn?
A: The urn includes a paw print kit, front-frame photo display, a photo book rack, and a tag hook.
Q: How much weight can the urn hold?
A: Designed to hold pets up to 95 pounds, with a spacious interior and a secure magnetic lid.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
© 2025 Petvita — Premium Pet Supplies for UK Pet Owners.
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