Trusted Pet Store UK
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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet Ice on Ice, Chris Christensen's 3-in-1 grooming spray that detangles, conditions, and finishes the coat with a single pass. The light, fast-evaporating formula glides through fur, helping mats loosen and brush strokes feel smoother, while leaving the coat with natural body and a soft, healthy-looking shine.
Detangle, protect, and finish in one convenient step. When mats appear, spray Ice on Ice directly on the matted fur and work with your fingers or the Ice Slip Brush to lift and release snarls. The result is a coat that brushes more easily and resists tangling between sessions, without a heavy residue.
The spray also creates a protective barrier that helps repel dirt, dust, urine and other pollutants while locking in moisture. This helps maintain coat integrity and elasticity across climates and activities, from daily walks to show prep. The finish component helps tame flyaways, reduce static, and add gentle body and a touch of shine without looking greasy.
Designed for every coat type, Ice on Ice is offered in both Ready to Use and Concentrated formulas. The concentrated version is water soluble and can be diluted 16 to 1 to yield two gallons of grooming solution, making it a cost effective option for frequent groomers, show handlers, or households with multiple dogs. The Ready to Use spray delivers immediate convenience for quick touch ups between baths, and the concentrate can be added to the final rinse for a truly beautiful coat.
Usage tips: for mats, spray on the matted area and work through with your fingers or a grooming brush; for finishing, mist lightly after brushing to reduce static and enhance body. Ice on Ice works across all coat types, including doodles, and is made in the USA, reflecting Chris Christensen show ring heritage and commitment to performance and quality.
Q: Is Ice on Ice suitable for all dog coats?
A: Yes—it's designed for all coat types and breeds and can be diluted for concentrated use.
Q: How should I use Ice on Ice for mats?
A: Spray directly on mats and loosen with fingers or a detangling brush, then brush through.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
© 2025 Petvita — Premium Pet Supplies for UK Pet Owners.
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