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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Colewin Adjustable Litter Box Step is a compact ramp designed to help cats of all ages reach their litter box with confidence. Measuring about 13.5 inches in length and 9 inches in width, this step fits neatly beside most boxes and adds a subtle, modern touch with its light gray finish that blends with many home décors. Built for daily use, it pairs well with Colewin mats to create a cleaner, more organized space around the litter area.
The design includes a base and two risers, letting you choose among three heights: 3in, 5in, and 7in. Use the base alone or stack the risers as needed to match your litter box height. This flexibility makes it suitable for a wide range of boxes and living arrangements, so you can tailor the setup as your cat’s needs evolve.
As cats walk across the step, loose litter filters through the grates into a dedicated base. When cleaning time comes, simply lift the lid and pour the stored litter back into the box. This feature helps keep litter off paws and reduces drift around the room, supporting a tidier living space.
Crafted from durable ABS plastic, the ramp remains lightweight while offering steady support. Four foam non-slip pads at the bottom help keep the unit in place on smooth floors, reducing movement during use. The minimalist design and the understated light gray color help the ramp blend with most interiors, and setup is quick—often ready in under two minutes without tools.
For an even tidier space, pair the step with Colewin cat litter mats. The combination helps capture stray litter at the entry point and simplifies routine cleaning, especially in busy households or multi-cat homes.
Ideal for kittens learning to use a litter box and for senior cats who may benefit from gentler access. While outcomes can vary between cats, using this ramp as part of daily care may support smoother entry and reduce litter tracking for some households.
Q: What sizes of litter boxes does the Colewin adjustable step fit?
A: It uses a base plus two risers with heights of 3in, 5in, and 7in to fit many models.
Q: How easy is it to clean the step after litter escapes?
A: Litter trapped in the base can be poured back into the box by lifting the lid, then wiped clean.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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