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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
COZY KISS Dog Stairs offer a curved, four-step ladder designed for small dogs and cats who love their daily couch and bed routines. The soft curve and cushioned steps create a comfortable incline that many pets find easier than jumping. The compact footprint and 15.7x28.3x19.7 inch dimensions fit most low-profile furniture, while the four steps provide a gradual climb that supports confident navigation. The black finish adds a touch of modern home style, making these stairs a discreet addition to any living space.
Built with a 30D high-density sponge, the stairs deliver comfortable depth and reliable support as your pet traverses each step. A durable corduroy cover adds texture for grip and a cozy aesthetic, while a non-slip nylon bottom keeps the unit steady on smooth floors. This combination is designed to feel reassuring under paw and provide a stable platform for daily use.
The outer cover is removable and machine washable, and it features a TPU waterproof layer to help resist leaks. The sponge foam inside is not washable, so you can wipe the exterior while keeping the core material intact. When you first receive the stairs, you might notice wrinkles from vacuum compression; you can iron them gently and expect the unit to recover its shape in 24 to 48 hours.
Note that this staircase is designed for small and medium pets and is not ideal for large or older dogs. The stairs are layered options: two layers for chairs, three for most sofas, four for beds, and five for higher beds or cars. This modular approach helps you align the height with your furniture and your pet’s needs.
Real-life scenarios showcase its usefulness: a puppy learning a routine with a familiar couch, a senior cat reaching a sunlit bed, or a small dog joining you on a sofa for a family moment. COZY KISS emphasizes comfort, stability, and practical maintenance, offering a potential improvement to daily routines rather than a guaranteed result. As with any product, results may vary by pet and setting, so consider this as a helpful tool that can support easier access to favorite spots.
Q: Is this suitable for larger dogs?
A: Not designed for large or older dogs; optimized for small to medium pets.
Q: How should I clean and maintain the stairs?
A: Outer cover is removable and machine washable; avoid washing the foam; wrinkles can be ironed; shape recovers in 24–48 hours.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
© 2025 Petvita — Premium Pet Supplies for UK Pet Owners.
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