Trusted Pet Store UK
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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the COZY KISS Wide Dog Stairs, a thoughtful helper designed to ease your pet’s climbs to favorite resting spots. Standing 19.7 inches tall, the wide platform accommodates a range of dogs and even cats, offering stability without feeling crowded. The curved ramp promotes a gradual ascent, which some pets may find gentler than steep steps. Rather than leaps, your furry friend can step up with confidence from the edge of a bed or sofa into a comfy, elevated perch.
The design blends comfort with practicality. A soft yet supportive 30D high density sponge forms the core, while the corduroy cover provides texture and grip for paws. A TPU waterproof layer guards against spills, helping the stairs stay looking good between cleanings. After opening, you may notice a brief wrinkles moment from vacuum packaging; a quick iron can help restore a smooth surface.
The stairs combine a sturdy 30D foam core with a corduroy exterior that adds durability and grip. The outer cover is removable and machine washable, while the inner foam should not be washed. A TPU waterproof layer protects against minor spills. If wrinkles appear after unboxing, you can use an iron to flatten the fabric and restore a neat look.
The product supports multiple height configurations through layered assembly. Use two layers for chairs, three for sofas, four for beds, and five for high beds or car seats. Each layer adds height, so measure your furniture to choose the right setup before use.
COZY KISS Wide Dog Stairs suit daily routines for puppies, adult dogs, and even older cats who prefer climbing over jumping. The design emphasizes stability, ease of relocation with a back handle, and everyday practicality for home use or travel. Always monitor first uses and adjust the height setup to fit your pet and furniture for a smooth, confident climb.
Q: Is this stair set suitable for beds of different heights?
A: Yes, the height adjusts with layered options; two to five layers fit chairs, sofas, beds, or high beds.
Q: How should I clean and maintain the stairs?
A: Remove and wash the outer cover; do not wash the foam; air dry before reassembly.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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