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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Designed for medium to large dogs, the W02 helps keep muddy paw prints off floors and furniture. Its 3.7-inch opening accommodates bigger paws, and 187 dense silicone brushes cushion paw pads while delivering a gentle scrub. A detachable brush design means this gadget can double as a grooming tool during bath time, making it a versatile addition to your pet care routine.
Two speeds and dual-rotation let you tailor the cleaning to the mess. A low speed provides a light rinse for everyday dirt, while a higher speed with two-way rotation deep cleans stubborn mud after outdoor adventures. You get a practical cleaning experience without needing to lean over a sink, which can be a relief for busy households.
With a single-button control, you can start cleaning by adding water (and shampoo if you prefer), inserting a muddy paw, and pressing the button for 3 seconds to begin. A quick second press switches to a deeper clean. The design is intended to be user-friendly, allowing you to manage paw cleaning while you hold the leash or towel with the other hand.
The W02 runs on a built-in 2400mAh rechargeable battery. A full charge takes about 2 hours and, depending on usage, can last up to 10 days. A USB cable is included for convenient recharging at home or on the go, so you can keep the cleaning routine ready without frequent battery changes.
Cleaning is straightforward: disassemble the cup top, remove the silicone brush pad, and rinse. The 3.7-inch opening is sized for paws under 3.5 inches, making it suitable for many medium to large dogs. The maintenance workflow is designed to be quick and painless so you can spend more time with your pet than cleaning up afterward.
Q: How does the DOGNESS W02 work for medium to large dogs?
A: The W02 uses detachable silicone brushes, two speeds, and a one-button start; add water (and shampoo if desired), insert muddy paws, and choose basic or deep cleaning.
Q: What is the battery life and charging time for the W02?
A: A built-in 2400mAh battery charges in about 2 hours and can last up to 10 days with typical use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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