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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Dokitag Reflective Dog Collar blends soft nylon with high visibility to support safe everyday adventures. It offers an adjustable neck range from 10 to 26 inches, with sizes S, M, and L to fit many breeds. To choose the best fit, measure your dog’s neck length before purchasing and compare it to the size chart. The result is a snug yet comfortable collar designed for active dogs.
\nThis collar pairs an Apple AirTag holder with a QR Code Pet ID Tag for flexible locating options. The AirTag holder is designed to stay protected during walks and play (AirTag not included). The QR code tag gives you an additional way to share essential pet information without needing an app subscription.
\nWhen you scan the QR code, you can activate a pet profile and add emergency contacts, multiple photos, and your home address. A single account can manage multiple pets, and anyone who finds your dog can access the profile to contact you and arrange a safe return. Note that this system is not GPS and relies on someone scanning the QR code.
\nThe collar uses 100% nylon webbing for a soft yet durable feel that stands up to daily wear. Reflective stitching increases nighttime visibility, helping keep your dog visible to passersby and vehicles during dusk and dawn. The quick-release buckle adds a practical safety feature for easy removal in emergencies.
\nThis design prioritizes safety and practicality without tying you to apps or paid services. AirTag protection, QR code access, and reflective details work together to support spontaneous adventures while keeping the focus on your dog’s comfort and your peace of mind.
\nTo ensure the right fit, measure your dog’s neck with a flexible tape and compare to the size chart: S 10-15 inches, M 13-22 inches, L 16-26 inches. After use, clean with mild soap and water and air dry to maintain softness and durability.
\nQ: What sizes does the Dokitag Reflective Dog Collar come in?
A: Sizes S, M, and L with neck ranges 10-15, 13-22, and 16-26 inches; measure before purchase.
Q: How do the AirTag holder and QR Code Tag work?
A: AirTag holder protects the tracker; QR code enables a pet profile access without an app; not GPS.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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