Trusted Pet Store UK
Fast UK Delivery





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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Accidents happen, and being away from your pets during an emergency can be stressful. The DuraPaws My Pets are Home Alone Emergency Alert Card and Key Tag is designed to bridge that gap. This wallet-sized card is bright red—reminiscent of medical alert materials—so first responders are more likely to notice it quickly and understand who to contact about your pets. With a writable back side, you can capture essential caregiver details, giving responders a clear path to reach someone who can check on your animals while you’re handling the situation.
Designed for everyday life, the card’s compact footprint fits easily in wallets, purses, or glove compartments. The vivid color and compact form help it stand out in a stack of papers or a cluttered glove box, increasing the chance it’s consulted when seconds count. The product’s USA-made quality reflects a family-owned approach to durable, practical pet-safety tools.
On the back, write in your name and 1–2 trusted guardians with phone numbers using a fine-point pen. After ink dries, store the card in your wallet, purse, or car glove box. For added protection, place a small piece of clear tape over the written information to prevent smears or rub-offs.
As a 100% USA-made product from a family-owned company, these cards emphasize dependable materials and thoughtful design. They’re intended to be a practical, portable safeguard that complements other emergency plans without making guarantees—rather, offering a helpful possibility for smoother communication when you need it most.
Q: What is the DuraPaws Emergency Alert Card?
A: A wallet-sized card with a writable back to capture emergency contacts for your pets, designed to alert responders.
Q: How do I use the DuraPaws Emergency Card?
A: Write your name and trusted guardians' contact numbers on the back, store it in your wallet, and use tape to prevent smears.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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