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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The EHEYCIGA dog stairs are a versatile, four-step option designed to help small and medium dogs reach their favorite spots with ease. Standing about 20 inches tall, this set offers a balanced blend of height and stability, making daily access to beds, couches, and other furniture a gentler experience for your pet.
Crafted for multi-scene use, these foam steps are meant to sit snugly against the edge of a bed, sofa, or similar furniture. They come in three, four, and five-step configurations, allowing you to tailor the climb to your furniture height: the 3-step version suits low sofas or beds up to 18 inches, the 4-step version supports up to 23 inches, and the 5-step variant accommodates higher surfaces up to 27 inches. For many homes, the 4-step option hits a practical middle ground that balances reach and effort.
The core features a 30D high-density foam and an eco-friendly support board, delivering a stable, cushioned ascent that can make everyday moments more comfortable for pets. The steps are broad enough to feel confident under paws, and the surface includes a non-slip texture to help prevent slips on indoor floors.
Portability and practicality are built in: when not in use, the unit folds for compact storage, and it can even be repurposed as a simple dog bed for quick rest. A removable, washable cover makes maintenance straightforward—ideal for busy households with muddy paws or indoor adventures. Note that the inner foam is not washable, and the foam should be allowed 24–48 hours to fully expand after unboxing before first use.
Better access to furniture can reduce strain on joints during climbs and descents, while the sturdy construction and wide steps provide a sense of security for pets adjusting to elevated surfaces. The blend of foam comfort and a supportive frame is designed to feel substantial without feeling heavyweight in your living space.
Overall, the EHEYCIGA dog stairs offer a practical, adaptable solution for pets who benefit from a gentle lift to their favorite resting spots. While individual results may vary, many households find the design helpful for everyday routines and comfort.
Q: What surfaces are the EHEYCIGA dog stairs designed for?
A: They fit against beds or sofas with a non-slip surface for steady footing.
Q: How should I care for the dog stairs?
A: Unbox and expand the foam for 24–48 hours; remove the cover to wash; inner foam is not washable.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
© 2025 Petvita — Premium Pet Supplies for UK Pet Owners.
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