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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Give your furry friends the liberty to explore the outdoors and return on their schedule with Eillion’s wall-mounted pet door. Built with an all-metal frame and a smooth, reliable flap system, this medium-sized door is designed to endure daily use while helping keep indoor comfort intact. The 3-flap insulation and magnetic closures work together to reduce drafts, so your living spaces stay cozy as your pets come and go.
Designed for medium-sized pets, this door accommodates dogs and cats up to 40 pounds. The opening measures 8.1 by 12.3 inches, with an expansion-ready tunnel that fits wall thicknesses from 4.1 to 7.1 inches. A cutout template and clear installation instructions are included, making first-time setup straightforward for many common wall constructions.
Quality craftsmanship matters. The door features a robust metal frame joined by laser-welded joints, delivering lasting strength in busy homes. A metal closing panel adds a simple, secure option when you want to close access.
The three-flap design, combined with magnetic closures and an iron closing panel, helps shield against weather and drafts. This insulation approach is cited as being significantly more effective than traditional single-flap designs, supporting comfortable indoor temperatures across seasons.
Included cutting template and straightforward instructions help you assemble the door with confidence. The telescoping tunnel accommodates a range of wall thicknesses, while the durable construction offers reliable operation over time. Customer service is available to help with questions from installation onward.
Ideal for homes with multiple pets, energy-conscious renovations, or spaces where a sturdy, secure pet entry is preferred. The door’s design supports effortless pet access while maintaining home aesthetics and a tidy interior.
Q: Is this wall pet door suitable for medium-sized dogs and cats?
A: Yes. It fits pets up to 40 lb, with an 8.1 x 12.3 inch flap and a wall tunnel that expands to fit walls 4.1–7.1 inches thick.
Q: Does the door help reduce drafts and improve comfort?
A: The 3-flap insulation with magnetic closures provides resistance against drafts and, with the iron closing panel, supports better indoor comfort.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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