Trusted Pet Store UK
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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Designed for outdoor winter living, this insulated kennel keeps furry companions warm while providing a safe, sheltered space. The combination of a thermostatic heating pad, durable materials, and a collapsible frame offers a flexible solution for homes with multiple pets or seasonal needs.
The included thermostatic heating pad regulates heat between 95 and 113°F. It auto-stops when the temperature rises above 113°F and resumes when it falls below 95°F. A waterproof insulation layer inside guards against moisture and helps maintain consistent warmth. This setup may lower energy use while keeping lounging spots cozy for cats.
Two entrances, plus two clear door flaps and an Oxford fabric flap, give cats options to exit or maneuver while helping heat stay inside. Removable Velcro flaps enable extra airflow in warmer weather.
Measuring around 13.8 inches long, 11.8 inches wide, and 13.8 inches high, the shelter can fit 2–3 large cats or a small group of pets. Built with high-density fiberboard and waterproof Oxford cloth, it withstands wind and rain, while a reinforced roof remains solid under weight. Widened eaves help shed water away from the entrance.
Setup requires no tools, with wide Velcro making assembly and disassembly quick. The bed features two mats: a plush, 2–2.5 inch thick cushion and a heated mat with a removable fleece cover, plus an additional unheated cushion for extra coziness. The mats are designed for easy cleaning where possible.
A long 9.8 ft (3 m) power cord allows flexible placement away from outlets. The cord is steel-tube wrapped with plastic to resist wear and deter chewing, increasing safety for outdoor setups.
Q: What makes the FHTONGE heated cat house suitable for winter outdoors?
A: A thermostatic heating pad maintains 95–113°F with auto shutoff, plus weatherproof insulation and dual exits for safety.
Q: Is the shelter easy to assemble and store when not in use?
A: Yes—tools-free setup, strong Velcro, and a flat-fold design for simple transport and storage.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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