Trusted Pet Store UK
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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Fi Series 3+ collar represents Fi’s latest approach to staying connected with your dog. Built for real-world use, it delivers noticeably improved GPS accuracy for real-time location across the country, with no range limits when you map your dog’s movements in the Fi app. This is the kind of device that aims to give you clarity during busy park mornings, city strolls, or countryside adventures.
Escape alerts you when your dog leaves a designated area. With custom virtual fences, you’ll receive timely notifications if your dog roams beyond the safe zone, and you can monitor activity in near real-time as your dog explores. It’s a practical feature for households that want an extra layer of security without constant supervision.
The Series 3+ is designed to detect daily patterns like activity and rest, as well as specific behaviors such as barking, licking, scratching, eating, and drinking. You’ll see a consolidated view of your dog’s routine in the Fi app, helping you notice changes over time and plan care or enrichment activities accordingly.
Apple Watch integration and cross‑platform compatibility. You can glance at live location and activity from your Apple Watch, and Lost Mode from your phone. The built‑in AI companion also offers care tips and reminders to help you stay on top of vet visits and vaccinations, all through the Fi app.
Keep medical history organized in one place with Smart Vet Records. Add vet receipts, vaccine records, insurance details, and training certificates so you have important documents at your fingertips when you need them.
Key aspects like waterproof design and an LED for visibility combine with a compact, durable collar to support everyday wear—whether you’re hiking, walking through rain, or enjoying late-evening strolls. A 12-month membership is included, so you can start using these features right away without a separate signup.
Overall, the Fi Series 3+ signals a practical, data-informed approach to daily dog care. It presents possibilities for better peace of mind, consistent routines, and proactive care planning—without presenting guarantees. Use it to gain insights, track your dog’s whereabouts, and keep essential records organized.
Q: What is included with the Fi Series 3+ package?
A: The package includes the Fi Series 3+ collar, a 12-month membership, and AI-powered health and behavior monitoring in the Fi app.
Q: Is Fi Series 3+ waterproof and Apple Watch compatible?
A: Yes. The collar is designed for water resistance and works with Apple Watch for live location and activity reviews.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
© 2025 Petvita — Premium Pet Supplies for UK Pet Owners.
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