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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
FluentPet Speak Up! is a complete starter kit designed for dogs and cats to express needs and feelings through simple, tangible cues. This all-in-one set brings together 12 recordable buttons, 6 HexTile mats, 35 customizable stickers, and pre-installed batteries so you can begin training right away. The system is built to deliver clear upward-facing sound, helping pets hear feedback as they learn new words and short phrases. The goal is to support more natural, responsive conversations at home without making guarantees about outcomes.
Each HexTile holds up to 6 talking buttons, taking up minimal space while keeping a tidy setup. As your dog or cat learns, you can add more buttons to grow a continuously evolving communication system that grows with their abilities.
Buttons require just 0.5 lbs of pressure, making them approachable for small dogs and cats of various ages. The compact design (about 1.9 inches in diameter and 1.1 inches tall) fits comfortably in paws and in cozy corners of your home.
Take advantage of step-by-step education resources and connect with a global community of trainers and pet owners. Learn proven methods, read real-life stories, and get practical tips to help your pet confidently use talking buttons for clearer communication.
FluentPet makes gatherings more meaningful by inviting shared learning and playful, interactive moments. The Speak Up! kit stands out as a distinctive gift for households that value daily connection with their dog or cat.
The HexTile system keeps buttons secure while allowing you to expand your board as your pet’s vocabulary grows, creating a flexible setup that can adapt to everyday routines and new words over time.
Q: What is included in the FluentPet Speak Up! Key Vocab Kit?
A: 12 recordable buttons, 6 HexTile mats, 35 stickers, and pre-installed batteries for immediate training.
Q: How can FluentPet help my dog or cat communicate better?
A: It supports learning specific words and phrases, with expandable vocabulary and guided setup resources.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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