Trusted Pet Store UK
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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Finn Koi from Fluff & Tuff brings a splash of whimsy to every dog’s routine. This substantial plush companion is designed for both energetic play and cozy downtime, making fetch, tug, and cuddle sessions more engaging. The 14-inch length provides a visible, easy-to-grip target that supports shared play, whether you are tossing in the living room or enjoying a quiet moment after a walk. Finn Koi feels luxuriously soft to the touch, inviting dogs to nuzzle, sniff, and bite with controlled enthusiasm, turning ordinary sessions into small rituals of joy.
Finn Koi balances plush softness with practical construction. The exterior fabric is ultra-plush, paired with a sturdy inner liner that helps the toy hold its shape during busy play. Seams are concealed and double stitched to minimize wear while maintaining a sleek silhouette. The polyfill inside is new and non-toxic, selected to help the toy rebound after lively games without losing its plush feel. The eyes are embroidered for a safer finish during energetic moments, and as with all plush toys, this item should be used under supervision and treated as a toy for play, not a chew object.
In daily routines, Finn Koi shines during dynamic games and quiet cuddle time. Imagine a lively fetch that sparks excitement, followed by a gentle tug-of-war that invites interaction without overwhelming your dog. The 14-inch size makes it easy for dogs to carry and share with family, and the plush texture invites sniffing, licking, and affectionate nuzzles after a romp. This toy is well suited for families with multiple pets, offering a shared item that encourages friendly play while remaining approachable and comforting.
Always supervise your dog during play. Finn Koi uses high-quality materials to maximize durability, but it remains a plush toy and not a chew object. If you notice wear or damage, remove the toy from use and inspect the seams before deciding on next steps. Regular checks help keep playtime safe and enjoyable for everyone.
Q: Is Finn Koi suitable for aggressive chewers?
A: Finn Koi is a plush toy designed for gentle play and supervision; it is not indestructible.
Q: What safety features does Finn Koi include?
A: Embroidered eyes, concealed seams, and non-toxic fill support safe, supervised play.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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