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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Geniprem’s incubator is designed to create a warmth-rich, observation-friendly habitat for newborn puppies, kittens, and small mammals. With a generous 85-liter interior and flexible heating options, you can tailor warmth and airflow to the needs of tiny patients while keeping noise and fuss to a minimum.
The system blends adjustable heat lamps with a adaptable heating mat and an integrated temperature and humidity monitor. This setup helps you maintain a steady environment without guesswork, supporting restful downtime and steady recovery for delicate newborns.
Four ventilation holes and a dual-door folding design ensure ample oxygen and easy observation. The high-transparency enclosure keeps you close to the action while preventing stuffiness and discomfort for tiny patients.
Beyond newborn care, you can attach a nebulizer kit or oxygen tubing to a side port for controlled supplemental airflow. The unit also serves as an incubator for kittens, a small mammal brood box, or a chick brooder.
The package comprises a complete starter kit: the incubator, heating mat, pet bed mat, a temperature hygrometer, two heat lamps, a control knob light, a nebulizer attachment, and a dedicated whelping kit for puppies with essential supplies.
Included essentials from the whelping kit cover day-to-day needs, such as pacifiers, syringes, a pet bottle, clamps, and disposable pet pads, supporting gentle, hygienic care during early life.
Designed for straightforward assembly and efficient care routines, it helps you keep essential items nearby, ready for action when every moment counts.
Geniprem stands behind this product with responsive customer care. If you encounter issues, contact us and we’ll aim to respond within 24 hours to help you resolve questions or concerns.
Q: What animals is the Geniprem incubator best suited for?
A: Designed for newborn puppies, kittens, and small mammals, with adjustable heat and ventilation to support early-care needs.
Q: Can I use this incubator with oxygen or nebulizer equipment?
A: A side port accommodates nebulizer or oxygen tubing (not included) for controlled supplemental airflow.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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