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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Designed by HAESINPA, this prong training collar offers a humane approach for dogs of all sizes. It features a rotating ring for smoother leash movement, a quick release buckle for fast on and off, and a soft rubber cover that adds gentle contact during tense moments. While it provides clear guidance, it does not rely on electric stimulation. Use it as part of consistent training to encourage recall and basic commands in everyday settings.
The collar is designed to avoid harm, using a round head and smooth surface to provide friendly reminders. It operates without electricity or shocks, offering a safe alternative for basic command training.
The rotating ring welded to the collar enables smoother leash movement, while the adjustable links let you tailor fit as your dog grows or changes.
To start, measure your dog's neck and add one inch, then adjust by removing or adding links. You will typically include two additional links to reach a snug, secure fit.
Whether you are on a daily walk or practicing sit, stay, and recall, this collar offers a humane cue that can help your dog respond more promptly. Consider it a training aid that supports your routine rather than a guaranteed result.
Q: What sizes does the HAESINPA Prong Training Collar support?
A: Measure your dog’s neck, add one inch, and adjust with links for a secure, comfortable fit.
Q: Is this collar safe for training my dog?
A: Designed with humane guidance, it uses a soft rubber cover and no shocks to aid training.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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