Trusted Pet Store UK
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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Train more effectively with a humane, flexible system designed for everyday life. The HEAPETS dog training collar combines clear cues with adjustable stimulation to help your dog learn desired behaviors in real-world settings—without pressure or guarantees. Realistic use cases include calm recalls in the yard, focused attention during walks, and gentle correction in busy outdoor environments.
These modes let you gradually shape behavior, moving from subtle signals to stronger cues only when appropriate. Use cases include teaching leash manners, reinforcing recall, and guiding impulse control across different environments.
The collar is IP67 rated for dust and water exposure, so you can train in rain, puddles, or light splashes. Note that the remote is not waterproof, so avoid submersion. This durability supports training sessions in varied conditions—from rainy days to snowy adventures.
Designed to fit dogs from 8 to 120 pounds, the nylon collar is soft and adjustable to necks from 8 to 24.4 inches. The system includes two pairs of long and short static probes, allowing you to select the right pair for your dog’s hair length and thickness. The result is a snug fit that stays in place during active training.
Charging is quick via USB, taking about 1.5 hours for a full charge. The collar can run up to 15 days between charges, while the remote can last as long as 60 days in typical use. This combination supports longer training blocks without frequent interruptions.
A generous 1600 ft remote range lets you train around your home, in the yard, at parks, or during outdoor excursions without a leash. The long distance helps create consistent cues across different spaces and distractions.
HEAPETS collaborates with professional trainers and has earned several certifications to meet product standards. If you have questions or concerns, the brand emphasizes responsive support. A lockable remote helps prevent accidental presses during travel or play.
Whether you’re reinforcing routine commands or addressing specific behavior in real-life settings, this training system offers adaptable tools designed to support positive training outcomes. Remember to use the lowest effective setting and monitor your dog’s comfort during sessions.
Q: Is the HEAPETS dog training collar suitable for all dog sizes?
A: Yes. It adjusts for dogs 8–120 lbs and includes probes for varying hair lengths.
Q: What is the remote range and charging time?
A: Remote range up to 1600 ft; collar charges in about 1.5 hours, remote lasts up to 60 days.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
© 2025 Petvita — Premium Pet Supplies for UK Pet Owners.
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