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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the HEAPETS Dog Training Collar with Remote, a versatile tool designed to support humane, effective training across your home, yard, or park. Rather than relying on force, this system emphasizes clear, calibrated signals that align with your dog’s responses, helping you shape desirable behavior through consistent cues and positive reinforcement. The collar pairs with a remote to give you flexible control, letting you guide training sessions in real time and adapt to your dog’s pace.
The collar is built for real-world use: it features IP67 dustproof and water resistance with a bright LED on the collar to help keep visibility in low light or wet conditions. The remote, while compact, offers a clear large digital display and a protective lock to prevent accidental presses when stored or worn during activities.
Designed for dogs weighing 8–120 lbs, the nylon collar is soft and adjustable, accommodating necks from 8 to 24.4 inches. To suit coat texture and length, the kit includes two pairs of probes (long and short), so you can choose the right fit for your dog’s hair thickness and length.
Charge quickly on USB and enjoy a long-lasting setup: the e-collar can run up to 15 days of training on a single charge, while the remote can last up to 60 days. A robust 1600-foot remote range lets you train in the yard, field, dog park, or during hikes without a leash. The remote also features a lock setting to prevent unintended presses during busy moments.
HEAPETS works with trainers to refine the product, and the collar carries certifications such as CA65, FCC, UL, RoHS, and CE to help ensure quality standards. If you have questions, their support team is available to help address concerns and provide guidance on use and safety. Note: the remote is not waterproof, so avoid submersion.
Q: Is the HEAPETS training collar waterproof?
A: The collar is IP67 waterproof; the remote is not waterproof, so avoid immersion.
Q: What sizes and battery life can I expect?
A: Fits 8-120 lb dogs; collar battery up to 15 days, remote up to 60 days.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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