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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet Heather's Heroes Sidekick, a dual purpose headcollar with leash crafted to guide with calm confidence during daily walks and training sessions. This versatile setup is designed to help transition a dog from pulling to a more relaxed, focused walking companion, offering a practical balance of control and comfort.
How it works is simple and thoughtful: the Sidekick merges a headcollar with a leash in one streamlined tool. The rope is soft and forgiving, providing subtle nose guidance that evokes a reassuring touch. Rather than harsh corrections, the design aims to help you set a steady pace for learning moments, letting your dog stay mentally present and engaged on each outing.
Designed for everyday walks, controlled greetings, and recall practice. It can support exposure to common distractions in safe settings, helping you shape responses over time while keeping the experience positive for both of you.
Available in Regular (3/8 in) and turquoise, pairing a vivid look with a durable rope construction designed for daily use and reliable control.
Note: This is a training aid and results vary by dog and consistency of use. It is not a guaranteed solution, but a helpful tool to support your training journey.
Q: What is Heather's Heroes Sidekick used for?
A: A dual-purpose headcollar and leash designed to aid gentle guidance during walks and training.
Q: Is this suitable for leash reactivity or anxious dogs?
A: Yes, it targets reactivity, excitement, fear, and anxiety with a gentle guidance approach.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
© 2025 Petvita — Premium Pet Supplies for UK Pet Owners.
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