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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Hey-brother MPJ020W cat tree condo is designed for homes with one or more feline companions. Its step-like, multi-layer design invites climbing and exploration, while two roomy condos and two top platforms provide cozy lounging zones. Built with care, it blends function and comfort to support play, rest, and daily pet routines without sacrificing style.
In real homes, this cat tree adapts to a busy feline routine. Kittens may practice their leaps from level to level, while a multi-cat household can share the two condos for downtime without crowding. The sisal posts satisfy scratching needs, helping keep furniture protected and claws well maintained. The top perches become vantage points for watching birds or family life, and the plush surfaces invite long, cozy naps after play.
Practical details include straightforward assembly with clear instructions, easy cleaning given the materials, and a design that fits into most room corners. The included anti-toppling hardware adds peace of mind, and the classic light gray color ensures a versatile, timeless look that complements many decors. This cat tree is crafted to be a sturdy, multi-purpose piece that may support scratching, climbing, lounging, and alert observation without guaranteeing results for every cat or household.
Q: Is this cat tree suitable for multiple cats?
A: Yes. With two roomy condos and multiple perches, it's designed for households with several cats.
Q: How easy is assembly and maintenance?
A: It includes clear instructions; setup is quick, and materials are simple to wipe clean and durable.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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