Trusted Pet Store UK
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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet a versatile duo designed to entertain and reward your dog. The Jalousie Small 2-Pack pairs two spiky treat-dispensing balls with two cotton rope balls, delivering puzzle challenges and active play in one compact set. Crafted from natural rubber and cotton rope, the toys emphasize non-toxicity and safe, supervised play. The materials are lead-free and the design is waterproof, making them suitable for indoor rooms, yards, or park adventures with changing weather.
Two rolling puzzle balls invite dogs to explore, sniff, paw, and problem-solve as treats tumble into view. The textured, spiky surface adds tactile feedback during chewing, enhancing the interactive experience. The two cotton rope balls expand playtime to tossing, carrying, and light chewing, offering a lighter option for gentler mouths.
Made from non-toxic natural rubber and cotton rope with lead-free construction. The set is waterproof, supporting use in damp environments or after outdoor play. Since no toy is indestructible, supervise your dog and inspect regularly for wear, replacing parts as needed.
Beyond play, these toys support training moments. Use them to practice commands like "drop it" or "bring it," turning routines into enjoyable challenges that reward patience and focus without pressure or guarantees.
Rinse after use and air-dry to keep materials fresh. Clean the rubber surfaces with a mild soap solution, then wipe dry. Regular inspections help ensure ongoing safe play; replace any component showing signs of damage or excessive wear.
Q: Is this toy safe for aggressive chewers?
A: Not designed for aggressive chewers; supervise play and replace damaged toys to maintain safe use.
Q: Can these balls aid teething or training?
A: Yes, the spiky balls may aid chewing comfort and teeth-cleaning, while the puzzle balls support reward-based training for puppies and gentle chewers.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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