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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Jevnd Guinea Pig Hideout Large with Curtain in a cheery Flower print blends playfulness with practicality. Designed as a roomy, low-profile retreat, it provides pets with a cozy space to explore, rest, and observe their surroundings from a safe vantage point. The large size makes it suitable for rabbits, ferrets, chinchillas, rats, and even squirrels, while the flower motif adds a bright, homey touch to any habitat.
Thoughtful engineering supports cleanliness without heavy maintenance. The bottomless design encourages air flow, helping to keep the interior fresh and minimizing moisture buildup. When it’s time for a quick clean, spot-cleaning is straightforward, and the overall structure is built to stand up to regular use.
Crafted with machine-washable fabric and a lightweight PVC frame, this hideout blends sturdiness with easy maintenance. It’s simple to disassemble for thorough cleaning or storage, and the materials are chosen to withstand curious nibbles and daily play.
Secure retreat features a curtain you can tie back or adjust, giving pets control over their privacy. This can help them feel safer and calmer by allowing a personal den-like space within the home environment.
Assemble in moments by snapping the PVC frame together and adding the cover. The teepee-inspired shape invites exploration and complements most home habitats, encouraging natural curiosity and gentle play.
Generously sized to accommodate bonded pairs or small groups, it supports social interaction while offering a shared space for pets to rest, hide, and bond. The Flower pattern adds a cheerful accent to your pet’s habitat.
Place the hideout on a flat surface away from direct drafts. Clean according to the care instructions, and reassemble as needed for a fresh, inviting space. Always supervise new pets during initial introductions to ensure comfort and safety.
Q: Is this hideout suitable for multiple pets or groups?
A: Yes, its generous size supports rabbits, ferrets, chinchillas, rats, and small groups.
Q: How do I clean and maintain this hideout?
A: The fabric is machine-washable and the frame is lightweight for quick disassembly and cleaning.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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