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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Chinchillas thrive when they have elevated spaces to explore, perch, and rest. Jevnd's Wooden Chinchilla Hammock with Soft Mat delivers a natural wood perch paired with a plush sleeping surface, designed to fit inside standard cage setups. The double‑comfort design invites your pet to switch between cozy naptime on the cushion and a quick stretch along the smooth wood ledge. This combination supports their instinct to climb and pause in high places, while keeping a safe, non‑toxic wooden surface for daily activity.
The cushion is detachable for flexible use. When your chinchilla wants a warm nap, they can settle into the plush fabric; when they want to stretch and chill, they can lean against the smooth wood. The result is a versatile resting spot that adapts to mood and moment, offering your pet a small sanctuary within its habitat.
In a busy cage, this accessory adds vertical space and interactive play. Your pet can hop into the hammock for a secret‑nook nap, swing gently for stimulation, or rest on the platform edge after a sprint across the cage. The design supports a dynamic routine that keeps them mentally engaged while enjoying comfy moments.
The wood is chosen for durability and a smooth finish that resists snagging. Non‑toxic materials help keep playtime worry‑free, and the four chains provide sturdy mounting for active play. This accessory is built to be a long‑lasting, engaging addition to the habitat.
Installation is quick and straightforward thanks to the four chains and a simple hanging design. Detach the cushion when needed for cleaning or replacement, and inspect the hardware regularly to ensure a secure fit as your chinchilla explores its new perch.
Q: What makes the Jevnd Wooden Chinchilla Hammock a good addition to my cage?
A: It combines a climbing perch with a plush cushion and a safe wooden build, fitting standard chinchilla habitats.
Q: How easy is it to install and maintain?
A: Installation takes about 30 seconds with four sturdy chains, and the cushion is detachable for care.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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