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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
This 12-pack bundle is designed for the 135 fl oz / 4L cat water fountain models YPD-C004P and YPD-C004S. It includes 12 replacement filters, 12 filter sponges, and 12 pump sponges, so you can maintain a steady flow of clean water for your pet without constantly reordering separate parts.
Together, these three layers work to help water circulate cleanly through the fountain, offering a more enjoyable drinking experience for your cat or small dog.
Cleaner, fresher-tasting water can make drinking more appealing for pets. While results vary, the combination of filtration and fresh water may encourage your pet to drink more throughout the day, helping to support consistent hydration for active pets.
Usage details: Before first use, soak the filter in water for 3–5 minutes, then rinse with running water. This helps prevent any loose particles from entering the pump and keeps the fountain running smoothly.
Specifically designed for the 135 fl oz / 4L wireless fountain models YPD-C004P and YPD-C004S, this 12-pack replacement set provides a convenient, ready-to-use supply of critical parts to keep your fountain performing well over time.
Q: What’s included in the Kactoily 12 Pack Cat Water Fountain Replacement Set?
A: Includes 12 replacement filters, 12 filter sponges, and 12 pump sponges for a 4L fountain.
Q: How should I prepare and replace the filters for best results?
A: Soak 3–5 minutes, rinse well, and replace every 2–4 weeks; more often with multiple pets.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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