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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Keep your dog's fountain water fresh and inviting with Kenida’s 8-carbon-filter and 2-sponge kit, designed for large canine fountains. The activated coconut shell carbon helps trap debris and pet hair as water flows, delivering a clearer stream for daily hydration. In real-life use, this means dogs may drink more readily when they see a clean, steady flow.
Designed for reliability, the kit fits all Kenida 2.1GAL/8L/270oz large dog fountains. It’s a smart upgrade for multi-pet households or homes with energetic dogs that love to splash and drink after a walk or run.
When to replace and how to care for the filters: the carbon filter is recommended every two weeks and the sponge every two months. Before first use, soak the filters in a clean bowl for 5 minutes—the filter should be fully saturated before it goes into the fountain. This simple step helps ensure a smooth, silent start and a steady water flow.
Users often report quicker, more reliable water flow that keeps dogs engaged at drink times. The coconut shell carbon targets everyday debris and hair, helping to keep the water clearer. The sponge filters trap finer particles, complementing the carbon stage to reduce cloudiness and maintain a fresh-feeling fountain.
Usage tips and support: soak the filter in clean water for 5 minutes before turning on the fountain. If you encounter any issues during setup or ongoing use, Kenida’s 24/7 customer service team is ready to help with prompt responses and solutions.
In homes with multiple dogs, consistent filtration helps maintain water quality across bowls and fountains. After a long walk or outdoor play session, a refreshed filtration kit can encourage your dog to drink more—supporting hydration during high-activity days. The compact kit is easy to replace and store, helping you keep the fountain ready for daily use.
Q: How many filters and sponges are included in the Kenida kit?
A: Eight carbon filters and two sponge filters are included for Kenida large dog fountains.
Q: How often should I replace the filters?
A: Replace carbon filters every two weeks and sponges every two months.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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