Trusted Pet Store UK
Fast UK Delivery





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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet KOOLTAIL Calming Duck Toy, a plush companion designed for dogs facing transitions, travel, or quiet nights at home. This soft duck blends comforting textures with a heartbeat simulator to provide a subtle sense of companionship without replacing your presence. Crafted for everyday use, it invites dogs to snuggle, explore, and settle into calmer routines as part of their day.
The heartbeat module is rechargeable and removable, so there are no ongoing battery replacements. The toy’s eye catching yellow duck design offers a friendly focal point that encourages interactive play and cozy downtime. A compact heart component sits in a belly pocket, keeping the module secure and out of reach during vigorous play.
Two simple operation options make it easy to tailor the experience. Long press to turn on and enjoy extended vibration, which can span several days with proper care; or use a short press for a timed two hour session with automatic shutoff. A belly pocket with magic tape helps prevent accidental ingestion while allowing easy access to the heartbeat module for maintenance.
Designed for real life routines, the KOOLTAIL Calming Duck Toy blends sensory appeal with practical design. Use it as a comforting friend during bedtimes, car trips, thunderstorm moments, or any time your dog could benefit from a familiar, reassuring presence. The toy’s friendly design and thoughtful features invite gentle interaction and relaxed moments without promising universal outcomes.
Q: What is the KOOLTAIL Calming Duck Toy used for?
A: It's designed to provide comforting companionship and sensory stimulation to help dogs feel calmer during stressful moments.
Q: How do I operate and care for the heartbeat duck toy?
A: Turn on by long-press, choose continuous or timed vibration; remove the heartbeat module for washing.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
© 2025 Petvita — Premium Pet Supplies for UK Pet Owners.
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