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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
KOOLTAIL's Small Dog Sweater blends a soft acrylic knit with a classic plaid to create a garment your pet can wear indoors or outdoors. The fabric feels gentle against the skin, and the rolled neckline adds a touch of wind resistance where the air tends to slip in.
Designed with a pullover silhouette, the sweater is easy to slip over the head and paws. The cuffs and hem are elastic for a comfy, secure fit that stays in place while your dog moves.
Available in XS through L, each size provides distinct back length, chest girth, and neck girth. This helps you choose based on your dog's measurements rather than weight alone.
Please use the size chart before purchasing to help ensure the best fit. If your dog sits between sizes, consider the measurement that best matches their back length and chest girth.
Maintenance is straightforward because the sweater is machine washable in cold water and can be gentle cycle washed with similar colors. Lay flat to dry to preserve the shape and avoid stretching.
The classic plaid design comes in several color combinations, from timeless black and red to festive red-green and orange-red. There are additional everyday options like navy with red and beige with black, so you can dress your dog for photos, outings, or cozy evenings.
Put this pullover on your dog for chilly morning walks, guard against light winds during errands, or add a layer for extra warmth on cold days. While not a medical device, the knit may provide a comfortable sense of coverage during outdoor time.
The pullover design makes dressing simple, and elastic cuffs help keep the fit secure as your dog moves. When it’s time to refresh, this sweater tolerates regular laundering and dries quickly when laid flat.
Q: What sizes does KOOLTAIL Small Dog Sweater come in and how should I measure my dog?
A: Sizes XS–L with exact specs: XS 8/12/8, S 10/14/9, M 12/16/10, L 14/18/11 inches. Measure back length, chest, and neck to compare with the chart.
Q: Is the KOOLTAIL sweater easy to care for?
A: Yes. It’s machine washable; wash cold with similar colors and lay flat to dry.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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