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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Designed for modern homes, this three-layer system creates a dedicated potty space that works whether you keep it indoors, on a balcony, or in an entryway. The setup combines a sturdy plastic tray, a soft grass-like surface, and washable pee pads to support daily training routines without constant floor cleanup. The large 30" x 20" tray is built for mid-size to larger dogs, typically around 30–50 pounds, with additional size options (XL, L, M, S) referenced in the size chart to fit a wider range of breeds and households.
For daily routines, the grass-like surface offers a familiar feel that can support potty-training progress, while the tray helps minimize drips and leaks. The washable pads can be reused, saving time and money over repeated sessions, especially in busy households with multiple pets or frequent guests.
Imagine starting your morning with a quick, clean setup in the kitchen or laundry area, allowing your dog to do their business without stepping outside. In bad weather, the same space doubles as a convenient indoor potty spot, helping pets stay comfortable and households stay dry. The system is also travel-friendly, offering a reliable potty option in apartments, vacation homes, or temporary spaces.
Size guidance is included with the product: the 30" x 20" large tray is intended for dogs about 30–50 pounds. XL handles heavier dogs (50–90 pounds), while L covers 30–50 pounds, M covers 15–30 pounds, and S covers 3–15 pounds. If you’re unsure, refer to the size chart image on the listing for confirmation and alignment with your dog’s measurements.
After use, wipe the tray clean, rinse the grass-like surface, and replace pee pads as needed. The three-layer design emphasizes straightforward upkeep and a dedicated space that can keep your home drier and easier to maintain over time. Regular checks help ensure the pads stay in good condition and the tray remains stable for daily training routines.
Q: What size options are available for the LOMANTOWN Dog Grass Pad with Tray?
A: The 30x20 inch large tray suits 30–50 lb dogs; XL, L, M, and S sizes are available per the size chart.
Q: Is this product suitable for indoor and outdoor use?
A: Yes, the system is designed for indoor and outdoor setups with washable pads for easy upkeep.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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