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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet a dog collar designed for everyday adventures and a cause you can feel good about. The Max and Neo NEO Nylon Buckle Reflective Dog Collar blends sturdy materials with thoughtful details, giving you a reliable everyday accessory for your dog while supporting rescues across the country. This medium-red option is crafted for comfort, visibility, and durability, making it a versatile choice for daily walks, training sessions, and car rides alike.
The collar uses a robust 2mm nylon layer (1.5mm on the XS), delivering a sturdy feel without sacrificing flexibility. The 1" wide strap is paired with a heavy-duty nylon snap buckle that includes a lockable tab for most sizes, helping prevent accidental releases. The D-ring is gunmetal finished and reinforced for everyday use, while a dedicated tag loop on the adjustment slider adds a practical touch for tags and charms.
Reflective elements are included to boost visibility during dusk walks or nighttime adventures, helping you and your dog stay seen on streets and trails. The collar balances a soft feel against fur with a durable outer layer designed for active dogs who jump, sprint, and explore.
With each collar sold, Max and Neo donates an identical collar to a dog rescue. The program distributes donations monthly, cycling through rescues across the USA based on need and stock levels. In special situations, donations may be directed to rescues with urgent requirements.
Available in X-Small to Large, the collar’s measurements adapt to different breeds. X-Small necks ~8.5"–11", Small ~11"–15", Medium ~14.5"–19.5", and Large ~17"–25". Regular maintenance includes quick wipe-downs and regular buckle checks to ensure secure wear.
Note: XS uses a non-lockable buckle, while other sizes feature a lockable tab for enhanced security. The Easy Loop Tag Holder is part of the licensing from Cycle Dog Inc., US Patent 9,027,515, adding a practical tag-management touch.
Q: How does the 1-for-1 donation work?
A: For every collar sold, Max and Neo donates an identical collar to a dog rescue each month, prioritizing need across rescues.
Q: What sizes and widths are available?
A: The collar is 1 inch wide with XS, S, M, L sizes; XS uses 5/8" width, S uses 3/4", others are 1" wide, with a lockable buckle on most sizes.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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