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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Neakasa M1 Plus Open-Top Self-Cleaning Cat Litter Box merges spacious design with smart sensing and app-driven control. Upgraded from M1, it offers 360° detection with 6-array rotary sensors, improved odor isolation through a built-in brush strip, and a new composite sealing ring that cuts leakage to under 5% without stickers. The result is a cleaner, calmer spot for your cat and a simpler routine for you.
Model residents include multi-cat households, busy owners, and families with kittens. The open-top design helps large cats feel secure while giving kittens a confident, low-stress entry. The generous waste and litter capacity means fewer trips to refill, and the extended cycle time supports weekend getaways or short vacations without constant worry.
In homes where odor control matters, the integrated brush strip and upgraded sealing ring work together to minimize smells between changes. For households balancing multiple felines, the Kitten Mode and inclusive weight range ensure every cat can use the box comfortably, whether they’re still gaining confidence or already experts.
The M1 Plus is built around proactive safety and intuitive use. It uses infrared and weight sensors to detect activity, pausing automatically when needed. The app provides live monitoring of litter levels and bathroom patterns, giving you insights without intrusive checks. Cleaning is simplified by the self-cleaning cycle and the Pull and Wrap system, which wraps waste into a sealed bag with a single action—helping maintain a fresh home with less effort.
While results may vary by home and cat, the M1 Plus offers meaningful enhancements in ease, cleanliness, and control that can fit into your daily routine as a practical, non-compulsive upgrade to litter care.
Q: What is the Neakasa M1 Plus and how does it differ from traditional litter boxes?
A: It's an open-top, self-cleaning unit with app control, built-in sensors, and a large capacity designed for multi-cat homes.
Q: Is the M1 Plus suitable for small kittens and multi-cat households?
A: Yes. Kitten Mode and a wide weight range support small cats, while the robust capacity suits multiple cats.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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