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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Neater Mat from Neater Pet Brands tackles one of the most common pet-parent challenges: litter tracking. Designed with deep grooves and dense coils, it captures litter kicked from the box as well as litter carried in by your cat’s paws. Placed in front of the litter box, this mat acts as a proactive barrier, helping you maintain a tidier living space without adding more chores.
Smart, practical, and pet-friendly, the mat integrates into busy routines. It also supports litter recycling in some cases: you can return clean litter to the box and shake out dirty litter into the trash. For embedded litter, a quick rinse or light hose-down refreshes the surface. Note that machine washing isn’t recommended, but mild cleaning with water and soap is fine when needed.
Constructed from sturdy PVC, the mat resists liquids and stands up to scratching and paw kicks. Its anti-slip backing helps keep the mat steady, even during enthusiastic entrances and exits. The material is soft on paws and phthalate-free, offering a comfortable experience for most cats while helping protect indoor floors.
Whether you’re measuring a bustling morning routine or a quiet evening at home, the Neater Mat offers a practical way to reduce litter spread around the room. Its grey tone blends with most litter-box setups, helping the space feel calmer even when mess happens.
Think of this mat as a helpful, non-assertive companion to your litter box setup. It provides a practical option for cleaner floors and easier cleanup, without making guarantees about all outcomes—results can vary with different cats and home environments.
Q: Is the Neater Mat easy to clean and maintain?
A: Yes—rinse or spray with mild soap, then air dry. Machine washing is not recommended.
Q: Will it prevent litter from being tracked outside the box?
A: The deep grooves trap loose litter, helping reduce tracking; results vary with cat behavior.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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