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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Cats scratch for many reasons: to stretch, exercise muscles, and shed old nail sheaths. The NEECONG Cat Scratching Post Wall Mounted provides a dedicated outlet that supports enthusiastic claws and full-body movement. The texture of the hemp rope offers a satisfying resistance as your cat digs in, providing tactile feedback that many owners notice during daily play sessions. This wall-mounted design is ideal for apartments or rooms where floor space is precious, letting your cat climb, stretch, and scratch in a compact, stylish setup.
The post is composed of two 12-inch sections, forming a stable 24-inch tall column with a 3.5-inch diameter. This proportion is approachable for kittens while still offering height and grip for larger cats. The slim profile keeps the unit unobtrusive in living spaces and blends with a wide range of interior styles. All necessary mounting hardware is included so you can mount it with confidence.
Three simple steps unlock a secure, wall-mounted scratch station: assemble the two sections, align the mounting holes, and tighten the screws. The design uses just two wall holes, reducing potential wall damage. A robust metal support adds rigidity, helping the post stay in place during vigorous scratching or playful jumps.
Providing a dedicated scratching outlet can help limit wear on sofas, chairs, and tables by channeling your cat’s natural behaviors into the post. If one side wears, the post can be rotated or flipped to extend its life, and the rope surface is replaceable to refresh your cat’s favorite scratch surface without needing a full replacement.
NEECONG emphasizes practical materials and thoughtful construction. The hemp rope surface is built for repeated claws and comfortable paw contact, while the included screws and sturdy mounting hardware create a dependable anchor in your wall. If you have questions after purchase, NEECONG’s support team is ready to help within standard business hours.
Q: Is this scratching post suitable for both kittens and large cats?
A: Yes. Its 24-inch height and 3.5-inch diameter suit growing kittens and adult cats, while the hemp rope surface supports vigorous scratching.
Q: How easy is the installation?
A: Three simple steps and included screws let you mount it with minimal wall damage and solid stability.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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