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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The NEPTONION Professional Cricket Keeper is a compact, thoughtfully engineered tank designed to simplify the way you store, feed, and monitor live feeder insects such as crickets, silkworms, dubia roaches, and superworms. The rubber-sealed lid helps maintain a stable microclimate, while a clear basin makes it easy to spot your colony at a glance. This isn’t merely about storage; it’s about a cleaner, more predictable routine that can fit into busy schedules without guesswork.
Designed by NEPTONION’s in-house designer, the Patten Design line blends style with practical keeper features. The durable construction and clean lines reflect an approach to equipment built for regular use in home enclosures and small reptile setups. The unit’s capacity is notable: it can comfortably house roughly 50 to 70 mid-size dubia roaches (about 0.6 inches each), so you can plan ahead and minimize frequent restocks.
The rubber seal is more than a detail—it's part of the system that helps preserve humidity and reduce spills, while the clear basin provides quick checks for activity and freshness. You’ll appreciate the thoughtful layout, from the secure lid to the water and food recesses, which support steady, low-maintenance feeding sessions.
Whether you’re feeding reptiles at home, maintaining a hobby collection, or simply streamlining your feeder-insect routine, this keeper offers a practical, adaptable option. It’s easy to rearrange insects by species, monitor populations, and refill supplies between feedings. The design emphasizes tidy handling and predictable outcomes, without asserting guarantees—it's about potential convenience rather than certainty.
Tip: clean the sifter and pallet after use, and refresh crumbs and water periodically. The unit is designed to work as a standalone habitat or as part of a larger clean-keeping setup, and it accommodates multiple feeder species with proper space management.
Q: What makes NEPTONION's Cricket Keeper convenient for feeder insects?
A: It stores, feeds, and organizes crickets, dubia, silkworms, and more without direct handling.
Q: How does the dirt management system work?
A: A built-in sifter shakes out waste; a twist-off pallet clears debris easily.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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