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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Designed for indoor cats and kittens, the New Fi Ball combines motion, sound, and smart controls to spark curiosity and invite playful learning in compact spaces.
The toy uses a soft, chew-safe silicone shell with an elliptical body that handles daily use while remaining gentle on paws and teeth. Its compact size fits easily on shelves, under furniture, or beside the sofa for spontaneous play.
Ideal for indoor cats and kittens, the New Fi Ball invites instinctive stalking, pouncing, and sprinting within apartment-friendly spaces. The red dot provides a focal point for activity, while the Find Function adds a playful twist if the toy wanders out of reach.
Many households report more focused play sessions and calmer evenings after a busy day, all without demanding loud setup or heavy supervision.
The package includes 1 Cat Ball, 1 Remote, 2 Elastic Tails, 1 USB Cable, 1 Spare Battery, and a user manual. Each item is inspected for quality and ready for immediate play.
New Fi offers responsive customer support and options for replacement or refund if you encounter any issues, because your satisfaction matters.
Q: What makes the New Fi Smart Interactive Cat Toy Ball different?
A: It combines a remote red dot, Find Function, motion with two elastic tails, and chew-safe silicone for indoor play.
Q: Is this toy suitable for daily use and charging details?
A: Yes, it features a 600mAh rechargeable battery, 90-minute full charge, and includes a spare battery.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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