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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Nylabone Original Bone Flexi Chew is built to bend with your dog's bite, delivering a softer, gum like chew experience. The flexible material is designed for small breeds and moderate chewers, including senior dogs who crave a gentle texture yet still want a satisfying challenge. The chicken flavored toy is infused with taste all the way through, so your dog experiences a consistent bite of flavor as they work the ridged surface and rounded edges. This thoughtful design supports engaging play while staying approachable for everyday use.
In everyday life, the Flexi Chew helps redirect energy during playtime and travel. Its soft yet durable texture creates a new sensation with every bite, keeping dogs curious and focused. The chicken flavor remains inviting, encouraging longer chewing sessions without added artificial scents.
To enhance the experience, you can place the Flexi Chew in the freezer for a few hours to create a cooling chew. Always supervise your dog during chewing and retire the toy when worn. Clean with mild soap and warm water between uses to keep it fresh, and store in a dry place.
With a legacy spanning seven decades, Nylabone remains committed to safe and satisfying chews for dogs and the households that love them. If you or your dog aren’t happy, our Consumer Care team can assist or arrange a refund with your receipt.
Q: Is the Nylabone Original Bone Flexi Chew suitable for small dogs?
A: Yes, it is designed for small dogs and moderate chewers; supervise chewing and use the correct size.
Q: Can I freeze the Flexi Chew Toy for extra cooling?
A: Yes, freezing adds a cooling chew experience; monitor wear and replace when worn.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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