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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The OCMML dog litter box is designed for apartments, crates, balconies, and homes where a tidy potty routine helps daily life feel calmer. Its standout feature is a 17.7-inch-high wall system paired with a 1.18-inch front splash guard, engineered to minimize splash and keep floors dry during potty sessions. This setup is ideal for dogs learning indoor habits or families who prefer a contained, hygienic solution for daily use.
With generous overall dimensions of 34.64 by 28.34 inches, the tray provides ample space for medium dogs to position pads securely. The raised edge—about 1.18 inches—helps prevent urine from escaping the tray, offering a reliable surface for disposable pads, washable mats, or compatible artificial grass (sold separately). This makes it adaptable to various pad choices and training styles without compromising space in the room.
The tray’s footprint is designed to align with common apartment layouts, making it easier to place along a wall, balcony, or inside a pen without crowding living areas.
Crafted from odorless, waterproof Oxford fabric, the material choice supports repeated use and simple maintenance. The fabric resists moisture, helping keep the surrounding area cleaner between cleanings.
This potty system works well with pads or mats, adapting to different training preferences. It’s a practical option for apartments, households with multiple pets, or spaces where a dedicated potty area simplifies daily routines. As with any training tool, effectiveness depends on consistency and the individual pet’s needs.
Q: Is this litter box suitable for medium to large dogs?
A: The large 34.64 x 28.34-inch tray is designed for medium dogs and pad setups; suitability varies with dog and training.
Q: How does the high-wall design help with mess control?
A: The tall walls and front splash guard help minimize spills, aiding a cleaner indoor space during potty use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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