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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Odorcide Thornell Cat Odor-Off Concentrate is formulated to attack odors at their source. This non-enzymatic odor eliminator is the same category of products used by veterinary clinics across North America, offering dependable performance on rugs, walls, floors, litter boxes, and more. The 16‑ounce bottle provides lasting coverage for multiple rooms or larger areas, giving you flexibility as odors shift between surfaces.
Unlike many sprays that simply mask smells, Thornell Cat Odor-Off targets the odor itself with a non-enzymatic formula. It’s designed to work even after other products have been used, and it’s described as safe for use around small pets and children once the treated area is dry. The product is versatile enough to be applied to various surfaces without compromising material integrity.
In homes, cat odors can cling to soft furnishings, carpet fibers, and litter-area zones. This product aims to reach those odor reservoirs rather than only treating surface textures. Results can vary by fabric type, vein of odor, and room conditions, but many users notice a more neutral scent after the first application.
Thornell products are designed for broad surface compatibility and are described as safe for use in households with pets and children once the area has dried. As with any cleaner, testing a small inconspicuous spot first is advised to confirm compatibility with sensitive materials.
Q: How is Cat Odor-Off different from enzyme cleaners?
A: It uses a non-enzymatic formula that targets the odor source, not just masking smells.
Q: How should I apply Thornell Cat Odor-Off for best results?
A: Saturate the area, allow to air dry, reapply if needed; safe for most surfaces.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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