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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Oiyeefo Artificial Pet Grass Mat is a practical two-pack turf surface designed to support puppy potty training and day-to-day routines. Each mat measures 18 by 28 inches, providing flexible placement in living rooms, balconies, or pet-friendly apartments. The surface features a soft, natural-looking pile that feels comforting under paws and noses, making it a welcoming place for both play and bathroom breaks. The underside incorporates a drainage-oriented backing that guides urine away, reducing damp spots and helping spaces stay fresher between cleanings. This design emphasizes reusability and easy maintenance without relying on disposable products.
In practice, you can place these mats anywhere your dog spends time: inside a potty tray for training, on a patio for outdoor use, or on a kitchen floor as a controlled zone during busy days. If you’re training a larger dog or covering more area, simply join two mats side by side for a larger patch. The compact 18x28 size fits most rooms well, and the two-pack setup supports multi-room configurations like hallways or entryways that see frequent pet traffic.
Note: Results depend on your dog's training, home layout, and routine. This product offers a practical option to reduce mess and simplify potty routines, without making guarantees about behavior changes. Use as part of a thoughtful training plan and supervise during initial use to adjust placement as needed.
Q: Is the mat suitable for both indoor and outdoor use?
A: Yes. It works indoors and outdoors, with drainage to reduce moisture between cleanings.
Q: How easy is cleaning and maintenance?
A: It is washable; rinse or wipe, then air dry for quick reuse.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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