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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Honoring a canine companion often starts with a tangible reminder of the joy they brought into daily life. The OtterPets Pet Memorial Frame is designed to be more than a keepsake—it’s a gentle, visible tribute. The warm brown finish and clean lines frame a space for a favorite photo, a moment you can revisit whenever you wish. With its compact 9x9 inch footprint, this frame sits beautifully on a shelf, mantel, or table, while still feeling substantial enough to honor a beloved dog.
The frame is built to adapt to your memories. Four display options make it easy to create a layout that feels uniquely yours. You can switch mats to suit different photos or occasions, turning the display into a living memory book you can update as your story evolves. You can also add a tangible touch—include your pet’s collar or a print of their paw or nose—creating a multi-sensory tribute that resonates with real-life memories.
The included inkless paw-print pad makes capturing a keepsake paw impression simple and clean. Press gently on the pad, allow the print to dry quickly, and you’ll have a smudge-free, lasting memento to accompany a favorite photo.
When words feel hard, this memorial frame offers a tangible way to show you care. It works well as a sympathy gift, a comforting keepsake for someone navigating loss, or a personal reminder of a cherished companion.
The frame’s 9x9 size is designed for versatility—display it on a flat surface or mount it on the wall to suit your space. The brown finish adds warmth to any room, while the four display mats keep the layout organized as your memories evolve.
In short, this OtterPets frame provides a dignified, adaptable way to honor your dog’s life—without promising outcomes, but offering a meaningful possibility to keep memories bright and accessible.
Q: What is included with the OtterPets Pet Memorial Frame package?
A: The package includes a 9x9 frame, four display mats, and an inkless paw-print kit for easy keepsake impressions.
Q: Can the frame be displayed on a wall or used on a shelf?
A: Yes. The 9x9 frame can sit on a surface or be mounted on the wall to fit your space.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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