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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The L7 Ultra by PalNests blends rugged stainless steel with thoughtful design to support busy households and larger cats. It centers on real-time sensing and a hands-free approach to odor control, delivering a cleaner living space without extra fuss. Built to feel modern and reliable, this flagship model aims to simplify maintenance while giving pets a comfortable, private space.
Smart odor control works behind the scenes, so you can focus on what matters most—your cat’s comfort and your home’s atmosphere. The system is designed to activate after your kitty exits, offering a fresher air experience with minimal effort from you. While individual results can vary, the combination of smart sensors and specialized odor-reducing components creates a practical backdrop for everyday litter duties.
With exterior dimensions of 24 x 16 x 15.6 inches and an enclosed interior around 80 liters, the L7 Ultra offers generous space for larger breeds such as Maine Coons or Ragdolls, while remaining manageable in typical rooms. When filled with litter, it balances capacity with a footprint that fits many layouts, and it can be paired with roughly 20 pounds of litter for extended use between top-ups.
The anti-leak design guards floors by sealing urine inside the metal box, complemented by a two-tier litter mat to minimize scatter and waste. The flip-top lid enables fast, hassle-free cleaning, and the three-layer detachable shell supports both fully enclosed and semi-enclosed configurations for privacy and odor containment.
Crafted from rust-proof, scratch-resistant stainless steel, this unit is built to last 5+ years. It arrives with a scoop, a mat, Litter Companion, and a user guide. PalNests offers responsive support to help with setup or issues, reinforcing a worry-free ownership experience.
In short, PalNests L7 Ultra aims to blend robust materials with practical features that support daily life for cat families. It may help maintain a cleaner home and a more organised litter routine, though outcomes will depend on your cat’s habits, litter type, and cleaning cadence.
Q: Is the PalNests L7 Ultra suitable for large cat breeds?
A: Yes, its 80 L interior and generous footprint accommodate larger cats comfortably.
Q: Does the L7 Ultra help control odors automatically?
A: It uses sensors to trigger odor-control after use, aided by charcoal bags and freshness blocks.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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