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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Designed for everyday life and on-demand assistance, this Pelto kit brings together essential pieces that support safe handling, clear identification, and quick access to information when you need it. Each component is built with durability and comfort in mind, so you can focus on your day with less hassle and more confidence.
The centerpiece is a reflective harness available in sizes from X-Small to XX-Large, crafted from durable yet comfortable material. It features a secure handle for guiding and a sturdy metal ring for the leash. The included removable patch reads "SERVICE DOG" and can be swapped for other patches as needs evolve, thanks to the hooks and loops system.
The set also includes a metal ID tag engraved on both sides, with a clip that fits securely onto a collar. The two-sided engraving is designed to stay legible through daily wear and tear, helping ensure identification remains apparent during busy outings.
Rounding out the package are 50 ADA information cards housed in a resealable box. The cards are the same size as a standard business card, making them wallet- and pocket-friendly so you can have them on hand when needed. The box protects the cards from getting bent or damaged during travel.
These accessories can be used with or without a vest or patch, depending on your preference. When you present the ADA card or ID tag, you may communicate your rights clearly in many situations without additional documentation. The set is also suitable for other working animals or emotional support configurations where clear identification and information are helpful.
Picture a busy cafe where a reflective harness catches a hint of light as you guide your dog through a crowd. The fabric feels sturdy yet comfortable, the leash ring offers a secure connection, and the metal ID tag adds a cool, unobtrusive weight that remains readable as you move. For quick consultations, the wallet-sized ADA cards slide out with ease, and the patch on the harness stays visible and changeable as needed.
Care and maintenance are straightforward: wipe the harness as needed, keep the patch clean, and store the ADA cards in their protective box when not in use. This set is designed for daily use, training sessions, and travel, aiming to support smooth, low-stress outings without promising guaranteed outcomes.
Q: What does this Pelto Service Dog Accessory Set include?
A: The set includes a reflective vest in multiple sizes, a durable two-sided ID tag, and a 50-card ADA information card box.
Q: How can these items help during daily outings?
A: They provide clear identification, accessible rights information, and a comfortable, adjustable harness for easier handling in crowded or busy settings.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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