Trusted Pet Store UK
Fast UK Delivery





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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
On hot days, give your medium to large dog a cool, comfy retreat with the petfelix Dog Cooling Mat. Sized at 35 by 26 inches to suit dogs up to 50 pounds, it blends practical design with a soothing surface that invites restful lounging after exercise or play.
The mat is crafted to feel naturally cool to the touch. Its surface uses an original supramolecular PP fiber engineered to conduct heat away from your pup and release warmth where it belongs—into the surrounding air. The result is a calm, inviting spot that supports your dog’s comfort without promising results, simply offering a potential cooling experience in warm environments.
The non-skid bottom helps the mat stay in place on a variety of surfaces, from crates to floors to car seats. Its foldable, portable form makes it convenient for travel, casual trips, or quick storage when not in use. For best comfort, place the mat in a shaded, ventilated area and allow natural air flow to enhance the cooling feeling.
Choose the right size for your dog to ensure full coverage during rest. Large dogs up to 50 lbs can benefit from the generous 35 by 26 inch footprint. A cooled surface is most effective when paired with ventilated surroundings and shade.
Note: this mat is designed as a cooling accessory for warm conditions and is not a medical device. Benefits are presented as possibilities based on the product’s materials and design.
Q: What size options are available for the petfelix Dog Cooling Mat?
A: Available sizes include small, medium, and large (35x26 inches) to fit most medium-to-large dogs.
Q: Is the mat easy to care for?
A: Yes—it's machine washable and dries quickly thanks to its open-weave design.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
© 2025 Petvita — Premium Pet Supplies for UK Pet Owners.
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