Trusted Pet Store UK
Fast UK Delivery





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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Discover a cozy, original hideaway crafted for indoor cats and curious kittens. The PETKARAY Cat Tunnel combines recyclable felt with an L-shaped hollow tunnel, creating a soft cave that invites exploration, peeking, and gentle retreat. Lightweight yet sturdy, this tunnel is designed to flex with your home’s layout and daily rhythms.
The tunnel is made from safe, lightweight felt that is gentle on claws and easy to wipe clean. This durable build holds its shape more consistently than many bargain collapsibles, giving your cat a reliable space to curl up or dash through. The eco-friendly choice of recyclable felt adds a thoughtful touch to your pet gear collection.
Place the tunnel along a wall or under a sunny corner to spark hide-and-seek, pounce games, or ambush moments. Attach a teaser wand or small plush toy at the opening to invite interactive play, while the peek hole encourages curiosity and repeated exploration. This setup is ideal for indoor enrichment on rainy days, apartment-friendly play, and shared spaces where cats enjoy a little solo time or cooperative activity.
Set up is quick and tool-free, letting you start play sessions right away. When not in use, the cave folds down for compact storage. If you need help with the original package, a prompt return service is available to assist you.
Q: Is the PETKARAY Cat Tunnel suitable for large or adult cats?
A: Yes. The sturdy felt construction supports indoor cats and multi-cat play without collapsing.
Q: How easy is assembly and care for the PETKARAY Cat Tunnel?
A: No tools needed; it assembles in minutes and the soft felt is easy to wipe clean.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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