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We proudly offer free shipping on all orders across United Kingdom. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of United Kingdom may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The PetSafe Stubborn Dog In-Ground Fence System creates a customizable, invisible boundary that grows with your yard and your pet's personality. Built to withstand outdoor life, this kit uses a flexible wire layout to define a safe play area without visible fences, helping both you and your dog enjoy more outdoor time with less guesswork.
Out of the box, you’ll get 500 feet of durable fence wire and boundary flags. The system covers up to 1/3 acre initially, and you can expand up to 25 acres with additional wire, making it suitable for both small patios and larger yards. The setup is designed to be a weekend DIY project for two people who want a tailored solution for their space.
The waterproof, battery-operated receiver collar fits necks from 6 to 28 inches and is suitable for dogs 6 months and older weighing at least 8 lb. It offers a tone-only mode for simple alerts and four adjustable static levels to tailor the experience to your dog's temperament. One battery is included to help you begin training right away.
Many households report progress in about two weeks as dogs learn the visual cues and boundary signals. Visual cue boundary flags guide training during the early stages, helping your dog associate the area with the boundary in a friendly, gradual way.
This system supports additional collars for households with multiple pets, enabling seamless expansion for several dogs. PetSafe emphasizes vet- and trainer-recommended solutions with strong customer support to help you troubleshoot or refine setup as needed.
With more than 25 years of trusted innovation, PetSafe’s mission is to enhance safe outdoor exploration and strengthen the bond between pets and families. The system is designed for DIY installation, appealing to hands-on owners who value customization and control over their pet’s roaming area.
Q: What dogs can use the PetSafe Stubborn Dog In-Ground Fence?
A: Suitable for dogs 6 months and older, weighing 8 lb or more, with adjustable correction levels.
Q: Is the system expandable and easy to install?
A: Yes. It includes 500 ft of wire and boundary flags, and can expand up to 25 acres with additional wire and collars.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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